Privacy Policy – Thames Greenergy
Last updated: April 2026
Thames Greenergy (“we”, “us”, “our”) provides HVAC, ventilation, refrigeration, and related electrical services across London and surrounding areas. We are committed to protecting your privacy and handling your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and all applicable laws.
By using our website https://thames-greenergy.uk, you agree to the practices described in this policy.
1. Who We Are
We are Thames Greenergy, a London-based service provider specialising in HVAC installation, repair, ventilation, refrigeration, and electrical services.
Website: https://thames-greenergy.uk
If you have questions about this policy, you may contact us at:
Email: info@thames-greenergy.uk
Phone: +44 7388 705491
2. What Personal Data We Collect
We only collect information necessary to provide our services, respond to enquiries, and improve our website.
a) Information you provide directly
- Name
- Email address
- Phone number
- Service enquiry details
- Any information submitted through our contact forms or quotation forms
b) Technical information automatically collected
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
- Referral source
This helps us improve website performance and security.
c) Cookies (Essential & Analytical)
Our site uses:
- Essential cookies (for website security and functionality)
- Google Analytics cookies (anonymous usage statistics)
- Anti-spam cookies (e.g., reCAPTCHA)
You can manage or block cookies in your browser settings.
3. How We Use Your Data
We use your information to:
- Respond to service enquiries
- Provide quotations
- Schedule appointments
- Improve our website and user experience
- Ensure website security and prevent spam
- Comply with legal obligations
We do not sell or rent your data.
4. Embedded Content
Our website may include embedded content such as YouTube videos, Google Maps, or third‑party widgets.
These websites may collect data as if you visited them directly.
We do not control third‑party privacy practices.
5. Who We Share Your Data With
We only share your data with trusted service partners when necessary, such as:
- Website hosting provider (UK/EU servers)
- Email service provider
- Anti‑spam and analytics tools (e.g., Google reCAPTCHA)
We do not share your personal details with marketing companies.
If you request a password reset (for admin users only), your IP address will appear in the reset email by default.
6. How Long We Keep Your Data
- Contact form enquiries: stored for up to 12 months
- Service quotations: stored for up to 6 years (legal requirement for UK businesses)
- Website logs: typically kept for 30–90 days
- Admin account data: stored until the account is deleted
We only keep data for as long as necessary.
7. Your Rights Under UK GDPR
You have the right to:
- Request a copy of the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally allowed)
- Object to processing
- Withdraw consent (if processing is based on consent)
- File a complaint with the ICO (Information Commissioner’s Office)
To request any of the above, email us at:
8. How We Protect Your Data
We use:
- SSL encryption
- Firewall & anti‑malware tools
- Secure hosting
- Regular updates and security audits
Your data is stored securely within the UK or EU.
9. Where Your Data Is Sent
Technical and anti‑spam services (such as reCAPTCHA or automated spam detection) may automatically process visitor data to protect the site from malicious activity.
10. Updates To This Privacy Policy
We may update this policy to reflect changes in law or improvements to our services.
The “Last Updated” date will always show the most recent version.